The Samanaga Diaries
The Samanaga Diaries
Blog Article
Its power to streamline aid workflows, improve visibility across IT functions, and supply great customer assistance have earned the software certainly one of our key awards.
“Deploying an employee provider administration frame of mind, coupled by having an organization-vast provider desk System that supports it – like Samanage -- may help raise employee productivity and better connect employees for their consumers. We're excited about the opportunity to convey our items together with the attain and power of SolarWinds to allow IT organizations in organizations of all sizes to attain much better company outcomes.”
The agent can see all ongoing, pending, and fixed incidents in the primary watch. It can be thoroughly configured to instantly show knowledge that issues: due dates, sender, receiver… so there’s no really need to click on Every single incident when prioritizing.
There are actually only a few companies who're positioned to serve the whole IT marketplace, from tiny organizations on the Fortune five hundred, how that SolarWinds and Samanage do. Mid-sector and lesser enterprises are underserved during the Area, as existing choices are likely to center on complex organization alternatives that have to have committed personnel and high priced Specialist companies engagements.
SolarWinds (NYSE:SWI), a number one supplier of effective and economical IT administration application, nowadays introduced that it has signed an arrangement to amass Samanage, a hugely reviewed and very rated IT support desk Remedy firm located in Cary, NC. Over the past seven yrs, Samanage has created a robust, very well-revered item guided by a customer-centricity that aligns perfectly with SolarWinds’ mission and motivation to your engineering Specialist Group.
A good service desk should really enable you not only to determine into your IT operation, but glean insights from facts. This is often, in reality, certainly one of Samanage’s strong details, Gordon claimed.
The Dashboard supplies fast insights on all IT-connected incidents across your organization. Values are offered in graphs, metrics, and critical general performance indicators (KPI) to help managers and executives get the massive picture with out scouring as a result of details piles.
Eventually, Gordon has shared his thoughts about the importance of insights and visibility in a full ITIL-ready services desk and asset management Answer. “Consumers are observing earlier the basic principles of components and software package issues, and through growing visibility and insights, are locating a greater part inside the Business.
Your IT assist can also doc greatest tactics and common challenges and cull them into FAQs inside the Samanage’s Awareness Base. This by yourself can minimize resolution workload so IT support can target solving far more complex troubles.
“For twenty years, SolarWinds has long been committed to making website IT glimpse quick by arming technological know-how execs Along with the strong equipment they have to fix nowadays’s IT management challenges. We make this happen by responding to perfectly-comprehended, each day difficulties based upon input and suggestions from our customers as well as IT industry experts that we serve,” stated Kevin Thompson, Main Government Officer, SolarWinds.
Even so, an intensive evaluation of your exclusive requires as well as a deep dive into Samanage's abilities are crucial to make certain a seamless healthy.
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“IT departments progressively uncover by themselves at the middle of staff service and digital company transformation. As IT leaders pursue new technologies to remodel their business enterprise, they may have a chance to mature the job of support management from an IT assist desk to intelligent employee company administration throughout all departments,” explained Doron Gordon, Founder & CEO, Samanage.
Samanage offers an extensive suite of features and modules built to streamline IT services administration processes. Below are a few of The crucial element components:
Samanaga suggests anything in Hinduism, Sanskrit. In order to know the exact which means, history, etymology or English translation of the expression then look into the descriptions on this webpage. Add your remark or reference into a guide if you want to add to this summary report.